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City park trails have accessible features to allow use by a diverse group of citizens. 

Welcome to the City of Santa Rosa's Americans with Disabilities Act (ADA) web pages.

City Policy On Non-Discrimination on the Basis of Disability

The City of Santa Rosa does not discriminate on the basis of disability in the admissions or access to, or treatment of, or employment, in its programs or activities.

Public Comment and Grievance Procedures:  The City provides opportunities for interested persons, including individuals with disabilities or organizations representing individuals with disabilities, to participate in the development of the Emergency Preparedness Plan by submitting comments and making specific recommendations.

The City has adopted and published a formal grievance procedure providing for prompt and equitable resolution of complaints alleging any action that would be prohibited by Title II of the Americans with Disabilities Act.

Complaints of alleged noncompliance and grievances concerning emergency preparedness planning and recovery, or requests to receive a copy of the City ADA Policy, should be directed to:

Rebecca West

ADA Coordinator

City of Santa Rosa

100 Santa Rosa Avenue, Room 1

Santa Rosa, CA 95404


707-543-3035 FAX

707-543-3063 TTY



A Formal Written Complaint Form may be obtained on-line. Complete form and mail, fax to Risk Management, or e-mailed to ada@srcity.org.

Accommodation Requests

In its effort to ensure that communications with participants and members of the public with disabilities are as effective as communications with others, the City of Santa Rosa will provide appropriate auxiliary aids and services whenever necessary for those individuals who have hearing, sight or speech impairments, unless to do so would result in a fundamental alteration of its programs or an undue administrative or financial burden. The City will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing these auxiliary aids/services or reasonable accommodations. In determining what type of auxiliary aid or service is necessary, the City will give consideration to requests of individuals with disabilities.

A person who requires an accommodation, an auxiliary aid or service to participate in a City program, service, or activity, or who requests a modification of policies or procedures, should contact the sponsoring department as far in advance as possible, but no later than two business days before the scheduled event. The best effort to fulfill the request will be made.

Please see the meeting announcement for information on requesting accommodations.

Other Accessibility Issues

In order to provide the greatest opportunity for persons with disabilities to have their needs met, several actions may be initiated by persons with disabilities. By following the established procedures and completing the identified forms, individuals will have specific issues addressed in a timely manner.

The first step is to fill out the Request for Accommodation or Barrier Removal Form. This may be obtained on-line, filled out and mailed, faxed to Risk Management, or e-mailed to ada@srcity.org.

Call 707-543-3024 for assistance in completing the form.

ADA Grievance Procedure under The American With Disabilities Act

ADA-Related Policies
City of Santa Rosa Self- Evaluation and Transition Plan Update  
City of Santa Rosa ADA Transition Plan.rtf
2012 City of Santa Rosa ADA Transition Plan Amendment 1.rtf   
ADA Public Right-of-Way Policy
ADA Checklist for Special Events
Public Works Department - Barricade Guidelines
Accessible Sidewalks Checklist (March 2006)
City of Santa Rosa Website Accessibility Policy

City of Santa Rosa TDD Numbers
California Relay Service:
     with TDD: 1-800-735-2929
     voice: 1-800-735-2922
     Spanish: 1-800-855-3000
     ASCII test: 1-800- 735-0091
Tips for First Responders


Meeting Accommodations:

  • City Hall
    (707) 543-3016
    (707) 543-3063 - TDD
  • City Hall Annex
    (707) 543-3131
  • Finley Community Center
    (707) 543-3758
  • Laguna Treatment Plant
    (707) 543-3371
  • Municipal Services Center
    (707) 543-4200 - Utilities
    (707) 543-3800 - Public Works
    (707) 543-3827 - TDD
  • Steele Lane Community Center
    (707) 543-3284
    (707) 543-3289 - TDD

Facilities Access:

  • City Buildings
    (707) 543-3705
  • Parking Structures
    (707) 543-3325
    (707) 543-3926 - TDD
  • Parks
    (707) 543-3292
    (707) 543-3289 - TDD

City-Wide Issues:


Emergency Preparedness: