SANTA ROSA PARATRANSIT WINS
2010 OUTSTANDING PARATRANSIT PROGRAM AWARD!!

Santa Rosa Paratransit

The City contracts with MV Transportation to provide dial-a-ride (i.e. door to door) transportation services within the Santa Rosa city limits and the unincorporated Roseland area. To be eligible, the disability must prevent you from using fixed route transit (Santa Rosa CityBus or other transit systems).

To be certified or re-certified as eligible to ride Santa Rosa Paratransit:

• Call (707) 541-7180 or TDD (707) 541-7184 to request an application and to schedule an in-person interview.
• Bring the application to your interview. We can help you complete the application at that time.
• Information you provide from your health care provider will be considered, but is not required.
• At your interview you will be asked to assess your ability to use Santa Rosa CityBus fixed route service.
• If necessary, a functional assessment will be conducted.

Functional Assessment

• A Functional Assessment is used to determine your physical and congitive ability to use Santa Rosa CityBus fixed route service and under what conditions you would be eligible to use Paratransit services.
• The Assessment includes:
• A simulated trip to and from the bus
• Boarding the bus
• Negotiating a curb and a curb cut
• Crossing a street
• The Assessment evaluates:
• Balance
• Strength
• Coordination
• Range of motion

Determining Eligibility

• Your eligibility to use Santa Rosa Paratransit service is based on the information you provide; on your application, at your interview and if necessary, during your functional assessment.
• Interviews and functional assessments are conducted by an independent organization - C.A.R.E. Evaluators.
• Variables in the environment and their effect on your ability to use Santa Rosa CityBus will be considered.
• You can provide the names and the telephone numbers of two professionals who are familiar with your disability or functional ability. Santa Rosa Paratransit may contact them if additional information is needed.
• You eligibility to use Santa Rosa Paratransit may be conditional, which means that you may be eligible to use the service under specific conditions.

 Appeals Process

• If you are not satisfied with your Santa Rosa Paratransit elgibility determination, complete the apeal form included with your determination letter and return it to the address below within 65 days.

For more information contact:
Michael Ivory
Transit Planner
City of Santa Rosa
100 Santa Rosa Avenue - Room 6
Santa Rosa, CA 95404
Phone: (707) 543-3335
mivory@srcity.org